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De-Escalation Techniques for Businesses

With the new realities of COVID-19 changing the way businesses operate, how do you address customer concerns or frustrations? What can you do to address conflicts if they arise? In...Read more

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12.22.2020 Business Town Hall
12.22.2020 Business Town Hall
On December 22nd, 2020 Mayor Curtatone and City staff presented the status of Covid-19 in Somerville and details $5 million small business Covid-19 relief fund. Program guidelines and application details available at: www.somervillema.gov/bizrelief
De-Escalation Techniques for Businesses
De-Escalation Techniques for Businesses
With the new realities of COVID-19 changing the way businesses operate, how do you address customer concerns or frustrations? What can you do to address conflicts if they arise? In this session, we'll share skills in conflict management and de-escalation techniques for business owners and staff to utilize in addressing issues in the context of reopening while creating a safe environment for your employees and customers aligned with public health guidelines. Join us to learn some new skills to both support your business and keep customers coming back Presenters: Courtney Breese, Program Manager, Massachusetts Office of Public Collaboration Christopher Sabo, Case Coordination Specialist, The Mediation and Training Collaborative
Business Town Hall-4.9.2020 SBA Update
Business Town Hall-4.9.2020 SBA Update
City update and clarification from SBA Lending Specialist Dan Martiniello about the EIDL and Paycheck Protection Program
3.25 Considerations for Restaurants w/Rethink Restaurants
3.25 Considerations for Restaurants w/Rethink Restaurants
Conversation with Joe Grafton of Rethink Restaurants Webinar Agenda: Delivery analysis + Grocery delivery for restaurants Financial take out/ delivery calculator Expense mitigation; considering your current expenses Update on alcohol delivery and insurance. Discuss with your insurance company. Q and A
3.23 SBA's Economic Disaster Relief Loan w/ Dan Martiniello of SBA Boston
3.23 SBA's Economic Disaster Relief Loan w/ Dan Martiniello of SBA Boston
Application document requirements Lending criteria Eligible uses for loans Eligibility requirements Visit www.sba.gov/disaster to apply today
5.14 Business Town Hall- Construction with ISD Director Nick Antanavica
5.14 Business Town Hall- Construction with ISD Director Nick Antanavica