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De-Escalation Techniques for Businesses
With the new realities of COVID-19 changing the way businesses operate, how do you address customer concerns or frustrations? What can you do to address conflicts if they arise? In...Read more
De-Escalation Techniques for Businesses
With the new realities of COVID-19 changing the way businesses operate, how do you address customer concerns or frustrations? What can you do to address conflicts if they arise? In this session, we'll share skills in conflict management and de-escalation techniques for business owners and staff to utilize in addressing issues in the context of reopening while creating a safe environment for your employees and customers aligned with public health guidelines. Join us to learn some new skills to both support your business and keep customers coming back
Presenters:
Courtney Breese, Program Manager, Massachusetts Office of Public Collaboration
Christopher Sabo, Case Coordination Specialist, The Mediation and Training Collaborative
5.14 Business Town Hall- Construction with ISD Director Nick Antanavica
Business Town Hall-4.9.2020 SBA Update
City update and clarification from SBA Lending Specialist Dan Martiniello about the EIDL and Paycheck Protection Program
3.25 Considerations for Restaurants w/Rethink Restaurants
Conversation with Joe Grafton of Rethink Restaurants
Webinar Agenda:
Delivery analysis + Grocery delivery for restaurants
Financial take out/ delivery calculator
Expense mitigation; considering your current expenses
Update on alcohol delivery and insurance. Discuss with your insurance company.
Q and A
3.23 SBA's Economic Disaster Relief Loan w/ Dan Martiniello of SBA Boston
Application document requirements
Lending criteria
Eligible uses for loans
Eligibility requirements
Visit www.sba.gov/disaster to apply today
